Technical Services · Remote technical assistance
Technical assistance for printing machines
ControlParts Global has extensive experience with Heidelberg, Polar and other industrial machines. We also carry a large inventory of electronic boards and parts for these machines. A part available in our inventory could help resolve your problem.
Describe your breakdown in our short form, include the error code if there is one and add photos if you have them. We will review your request, wherever you are in the world.
All our replies will be sent to the email address provided in the form. If we can offer a solution, we will send you the service offered and its price by email. After your agreement and payment confirmation, we will send you the necessary instructions and documents by email.
How it works
Send your request
Describe the problem, the error code and add photos if you have them. You receive a confirmation email with a request number.
Review
We review the problem and may ask for more details. This initial review is not charged.
Proposal
If we can offer useful help, we send you the scope and price of the service. You can accept or decline.
Instructions after payment
Once payment is confirmed, we send the troubleshooting steps and relevant documents, and the exchange continues in the same request.
The initial review is used to decide whether we can help and to set a price. Submitting the form is never charged. We cannot guarantee that every fault can be resolved remotely.
Remote technical assistance