Shipping Policy

1. Shipping destinations

We ship to Canada, the United States and international destinations. Some destinations may be unavailable for a given parcel because of carrier, size or regulatory restrictions; in that case the checkout will not display a rate for that address and you may contact us to review the options.

2. How shipping costs are calculated

Shipping costs are calculated in real time from the carriers, based on the actual weight and packaged dimensions of the items in your cart and on the delivery address you enter.

We never apply an invented or estimated flat rate: only the rates returned by the carriers for your specific shipment are offered. If no carrier returns a rate, no shipping option is shown and you can contact us so we can arrange the shipment manually.

3. Carriers

Available carriers are Canada Post, UPS, FedEx and DHL Express. The services offered at checkout depend on the destination and the parcel; you select the service you want before paying.

4. Order processing time

Items shown as in stock are prepared for shipping on business days, generally within one to two business days after the payment is confirmed.

Items shown as "On Order" are not shipped from stock: they are sourced first, and the lead time indicated on the product page or in your quotation applies before shipping.

5. Estimated delivery times

Transit time is the one announced by the carrier for the service you select at checkout. It is an estimate provided by the carrier, not a guarantee from ControlParts Global.

Total delivery time equals order processing time plus carrier transit time.

6. Local pickup

Local pickup at our counter is available at no shipping cost. Choose the pickup option at checkout; we contact you with the pickup address and hours once the order is ready.

7. Customs duties and import taxes

For international shipments, customs duties, import taxes and brokerage fees are the recipient's responsibility unless otherwise agreed in writing. These amounts are charged by the carrier or the customs authority and are not included in the price paid on the site.

8. Delays and unavailable shipping options

Carrier delays, customs inspections and weather events can extend transit time; we pass on the tracking information as soon as the parcel is handed over to the carrier.

If no shipping option is available for your address, or if a shipment cannot be completed, we contact you to propose an alternative or to cancel and refund the order.

9. Contact

ControlParts Global Inc. — Email: info@controlpartsglobal.com — Phone: 1-866-665-4433.